2016 Mercedes-Benz GLE-Class Powertrain & Transmission Problems

MERCEDES-BENZ CORPORATE IS SHOWING A COMPLETE DISREGARD FOR ME AS A CONSUMER AND HUMAN! MY BRAKES RECENTLY FAILED WITHOUT WARNING (I LOST MY ABILITY TO BRAKE) AND IT ALMOST CAUSED ME TO BE INVOLVED IN AN ACCIDENT. MY LIFE AND SAFETY WAS PUT IN JEOPARDY AND I AM IN SHOCK. AT THEIR REQUEST I HAD MY VEHICLE TOWED IN TO MERCEDES-BENZ SERVICE AND CORPORATE ESCALATION IS DENYING MY CLAIM AND NOT PROVIDING ME ASSISTANCE IN ANY WAY.

When the vehicle is in drive and you open the door it shifts to park. However, if the vehicle is in drive and you turn it off, the vehicle shifts to NEUTRAL. This causes the vehicle to roll with the engine off.

Vehicle became disabled while owner was driving. Car stopped accelerating and stalled in the roadway. Vehicle was inoperable and had to be towed to the dealership. According to the Mercedes Service technician the rear output shaft bearing went out, tore the splines off of the trans output shaft yolk and 7 bolts then broke off in the case for the intermediate plate. Thus requiring a new transmission.

Electrical - Drivers lock does not lock/unlock with remote, with door lock. Have to physically lock/unlock drivers door. if you do not you will not get in door and you will not open from inside. If you do not lock manually your door will be open even though the other doors locked. Power Train - transmission is clucking between gear especially at slow speeds, Transmission in L1-5 sometimes does not shift up or down. sometimes does not go into drive from manually shifting from L gears. some downhills the tranny does not slow vehicle on down hills. Engine - valves and lifters are noisy at startup. Sounds like 1 or two cylinders. Suspension - Rear stock suspension bottoms easily also excessive motion up and down.

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated while driving 20 MPH and depressing the brake pedal while approaching a traffic light, the vehicle independently shifted into park and seized. The contact stated no warning light was illuminated. The contact was able to restart the vehicle and drove to a nearby gas station. The contact was able to drive to his residence. The contact stated that he had experiencedd the failure six additional times. The contact called the local dealer and made them aware of the failure. The dealer stated they would call him back when they had a loaner vehicle available. The contact took the vehicle to the local dealer but was unable to diagnose the failure. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 27,000.

Sometime when I press on the gas. It does a hard shift gear change. Feel like I got kicked by a horse in the rear. I have changed out front and rear differential gear oil and I changed out the transmission fluid and filter. It still does it. I'm thinking it's something in the ECM or TCM firmware since the dealer refuse to update the firmware for me. I'm leaning towards a firmware issue since I'm outdated (never been updated).

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE300D. WHILE DRIVING 40 MPH, THE ENGINE BEGAN MAKING A LOUD NOISE. THE CONTACT STATED THAT THE ENGINE AND TRANSMISSION MOUNTS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF EL DORADO HILLS (1000 MERCEDES LN, EL DORADO HILLS, CA (888) 773-3154) WHERE IT WAS DIAGNOSED THAT THE ENGINE AND TRANSMISSION MOUNTS NEEDED TO BE REPLACED. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE FAILURE WAS COMMON WITH MERCEDES-BENZ VEHICLES; HOWEVER, THERE WAS NO EXTENDED WARRANTY. THE FAILURE MILEAGE WAS 35,000.

CAR LURCHES FORWARD DURING BRAKING CAUSING THE CAR TO SHUTTER AND BUCKLE FORWARD WITHOUT CONTROL.ISSUES OCCURS IN ALL MODES OF DRIVE, INCLUDING ECO, SPORT, SPORT+ AND COMFORT. WHEN APPROACHING A STOP THE CAR JERKS FORWARD WHILE BRAKES ARE APPLIED. RPM'S BOOST UP WITHOUT ANY MOTION ON THE GAS PEDAL AND SUBSEQUENT MOTION ON THE BRAKE. CAR LUNGES FORWARD CAUSING WHIPLASH AND LOSS OF CONTROL AT SPEEDS UNDER 20 MPH. CAR HAS HAD THIS SPECIFIC TRANSMISSION ISSUES SINCE PURCHASE IN 9/2016 AND DEALERSHIP HAS DEALT WITH THIS ISSUE ON THE SAME MAKE AND MODEL WITHOUT AVAIL. CAR HAS BEEN IN FOR SERVICE SINCE 11/2/2017 WITHOUT ANY UPDATE, 30+ DAYS IN STATE OF CALIFORNIA (AUTOMATIC LEMON LAW APPLIES). CAR NEEDS A SOFTWARE FIX THAT HASN'T BEEN ISSUED YET, AND WILL NOT BE ISSUED UNTIL THE EARLIEST MID-JANUARY 2018. WHEN FIRST BROUGHT IN FOR SERVICE (4 WEEKS AFTER PURCHASE) DEALER STATED THE CAR WAS "BREAKING IN", I HAD TO TELL THE DEALERSHIP THAT I WOULDN'T PAY THEM FOR SCHEDULED MAINTENANCE IF THEY COULD NOT FIX THE TRANSMISSION ISSUE THEY KEPT THE CAR AND STILL HAVE IT .MERCEDES NORTH AMERICA - SPECIAL REFERENCE TO THE WEST COAST REFERRAL MANAGER HAS BEEN UNCOOPERATIVE IN RESPONDING TO REQUESTS FOR INFORMATION AND DOES NOT RESPOND TO ANY COMMUNICATIONS.

AFTER STOPPING, WHEN THE CAR TRANSMISSION IS IN DRIVE MODE. IF THE DRIVER PRESSES THE KEYLESS IGNITION BUTTON TO OFF, THE CAR TRANSMISSION SWITCHES TO NEUTRAL MODE. THIS CAUSES ROLLOVER RISK. IF THE DRIVER DOES NOT SEE THAT THE CAR IS IN NEUTRAL, THE CAR CAN ROLL AND CAUSE COLLISION AND RISK TO PEOPLE AROUND. THE CAR SHOULD EITHER STAY IN DRIVE MODE OR SWITCH TO PARK MODE WHEN THE OFF BUTTON IS SWITCHED WHEN THE CAR IS IN DRIVE MODE.

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated that while driving 45-50 MPH, the messages "Car Not in Park" and " Transmission Not in Park - Chance of Car Rolling" were displayed, and the vehicle independently shifted into park(P) and stopped. The contact moved the gear shifter to park and restarted the vehicle. The contact was able to continue driving; however, the failure reoccurred several times while driving. The vehicle was taken to an independent mechanic, where an unknown sensor was replaced; however, the failure recurred. The vehicle was taken to the dealer, where the repair was completed again, however, the failure persisted. The vehicle remained at the dealer. The contact stated that the failure had occurred 16 times within 6 years. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist unless the vehicle was successfully diagnosed. The failure mileage was approximately 25,000.