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Car Safety DB

NHTSA Campaign Number

22V365000

ELECTRICAL SYSTEM:SOFTWARE

Reported to NHTSA: May 20, 2022

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Safety Consequence

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy

The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.

What This Recall Page Shows

This page summarizes a single NHTSA recall campaign, including the defect description, safety consequence, and manufacturer's remedy. The affected vehicles listed below are the make/model/year combinations tracked in our database — this is not a VIN-specific result. To check whether your individual vehicle is covered by this recall, enter your 17-digit VIN at nhtsa.gov/recalls. Click any vehicle below to view its full safety profile.

Affected Vehicles (49)

YearMakeModel
2019Mercedes-BenzA-Class
2020Mercedes-BenzA-Class
2021Mercedes-BenzA-Class
2019Mercedes-BenzAMG GT
2020Mercedes-BenzAMG GT
2021Mercedes-BenzAMG GT
2017Mercedes-BenzC-Class
2018Mercedes-BenzC-Class
2019Mercedes-BenzC-Class
2020Mercedes-BenzC-Class
2021Mercedes-BenzC-Class
2017Mercedes-BenzCLA-Class
2018Mercedes-BenzCLA-Class
2019Mercedes-BenzCLA-Class
2020Mercedes-BenzCLA-Class
2021Mercedes-BenzCLA-Class
2019Mercedes-BenzE-Class
2020Mercedes-BenzE-Class
2021Mercedes-BenzE-Class
2019Mercedes-BenzG-Class
2020Mercedes-BenzG-Class
2021Mercedes-BenzG-Class
2017Mercedes-BenzGLA-Class
2018Mercedes-BenzGLA-Class
2019Mercedes-BenzGLA-Class
2020Mercedes-BenzGLA-Class
2021Mercedes-BenzGLA-Class
2020Mercedes-BenzGLB-Class
2021Mercedes-BenzGLB-Class
2018Mercedes-BenzGLC-Class
2019Mercedes-BenzGLC-Class
2020Mercedes-BenzGLC-Class
2021Mercedes-BenzGLC-Class
2018Mercedes-BenzGLE-Class
2019Mercedes-BenzGLE-Class
2020Mercedes-BenzGLE-Class
2021Mercedes-BenzGLE-Class
2022Mercedes-BenzGLE-Class
2017Mercedes-BenzGLS-Class
2018Mercedes-BenzGLS-Class
2019Mercedes-BenzGLS-Class
2020Mercedes-BenzGLS-Class
2021Mercedes-BenzGLS-Class
2022Mercedes-BenzGLS-Class
2019Mercedes-BenzS-Class
2020Mercedes-BenzS-Class
2021Mercedes-BenzS-Class
2019Mercedes-BenzSL-Class
2020Mercedes-BenzSL-Class

Browse Affected Vehicles

Affected Models

Mercedes-Benz A-ClassMercedes-Benz AMG GTMercedes-Benz C-ClassMercedes-Benz CLA-ClassMercedes-Benz E-ClassMercedes-Benz G-ClassMercedes-Benz GLA-ClassMercedes-Benz GLB-Class

Showing the first 8 affected models. Use the full affected vehicle list above for every tracked year.

Affected Years

202220212020201920182017

This recall information is from NHTSA campaign 22V365000. This site is not affiliated with NHTSA. Contact your dealer or call NHTSA's Vehicle Safety Hotline at 1-888-327-4236 for more information.

Data synced from NHTSA on Apr 27, 2026