Mercedes-Benz · E-Class · 2020
2020 Mercedes-Benz E-Class
6
Recalls
19
Complaints
5/5
Safety Rating
The 2020 Mercedes-Benz E-Class has 6 recalls and 19 owner-reported complaints on file with NHTSA. Overall safety rating: 5 out of 5 stars. Most reported issue: back over prevention (3 reports).
Source: NHTSA Public Records · Updated Apr 28, 2026
Research Context
The 2020 Mercedes-Benz E-Class page works best as a research starting point. Complaint totals show how much owner-reported activity exists, while recalls and investigations help show whether any of that activity turned into formal safety action.
Because this is a newer-era vehicle page, it usually helps to compare this year against nearby model years before deciding whether a complaint pattern looks isolated or persistent. On this page, the most prominent complaint area is back over prevention with 3 reported complaints.
Best Research Moves
- Use the complaint log to understand what owners were actually reporting instead of relying only on the raw complaint total.
- Compare the recall list with the complaint mix to see whether the most reported issues overlap with formal NHTSA safety campaigns.
- This page is primarily a complaints-and-recalls research surface, so compare nearby model years before treating the complaint total as a standalone verdict.
Key Takeaways
- The 2020 Mercedes-Benz E-Class currently shows 6 NHTSA recalls listed on this page and 19 owner-reported complaints.
- This page currently shows no linked NHTSA investigations.
- This page reflects complaint volume, recall history, and NHTSA test data, but it does not diagnose causes or rank reliability by itself.
- Safety data currently shows 5/5 overall NHTSA safety rating.
- The most frequently reported complaint categories on this page are back over prevention (3), engine (3), tires (2).
- Vehicle
- 2020 Mercedes-Benz E-Class
- Recalls
- 6
- Complaints
- 19
- Safety Rating
- 5/5
How to Interpret This Page
This page combines three types of NHTSA data: recall campaigns (official manufacturer or government actions), owner complaints (unverified consumer reports), and crash test ratings (where available). A vehicle with many complaints is not necessarily less reliable — complaint volume correlates with sales volume and vehicle age. Recalls indicate identified defects, not overall quality. To compare this model year with others, use the year navigation in the sidebar or return to the model overview page.
If you are researching a used vehicle, start with the complaint categories, compare them against the recall list, and then check nearby model years to see whether the same issue profile repeats. That usually produces a better buying or research signal than treating the raw complaint total as a standalone safety ranking.
NHTSA Crash Test Performance
Frontal Crash Test
Side Crash Test
Overall Frontal Rating
Driver and Passenger Assessment
Driver Side
Passenger Side
Overall Side Rating
Side Barrier and Side Pole Tests
Driver Side
Passenger Side
Rollover Resistance
9.7% rollover risk in single-vehicle crash
Safety Features
ESC: StandardForward Collision Warning: NoLane Departure Warning: No
Recall Notices
NHTSANHTSA ID: 22V365000May 20, 2022
ELECTRICAL SYSTEM:SOFTWARE
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Remedy Status
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
NHTSA ID: 22V232000April 08, 2022
BACK OVER PREVENTION:DISPLAY FUNCTION
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2021 CLA-Class, GLE/GLS-Class, A-Class, C-Class, E-Class, E-Class Coupe/Convertible, GLA/GLB-Class, GLC-Class, and CLS-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Remedy Status
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 15, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022060007.
NHTSA ID: 21V961000December 13, 2021
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 AMG G63, C300, E300, G550, AMG GT63, AMG GT53, 2019-2020 A220, GLA250, GLC300, 2016 C300, 2020 AMG A35, AMG C43, AMG C63, CLA250, E350, E450, GLB250, GLE450, GLS450, GLS580, S560, and SL550 vehicles equipped with a gasoline engine. During the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leak.
Remedy Status
Dealers will replace the fuel rail and fuel injectors, free of charge. Owner notification letters were mailed April 22, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for the recall is 2022030003.
NHTSA ID: 21V058000February 05, 2021
ELECTRICAL SYSTEM:SOFTWARE
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Remedy Status
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA ID: 20V364000June 22, 2020
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 C300, E350, and GLC300 vehicles equipped with turbocharged 4-cylinder gasoline engines. The screws that retain the turbocharger oil feed and return lines may not have been properly tightened, possibly resulting in an oil leak.
Remedy Status
MBUSA will notify owners, and dealers will inspect the turbocharger oil lines and tighten them as necessary, free of charge. The recall began August 17, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020070017.
NHTSA ID: 20V068000February 07, 2020
COMMUNICATION
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 C300 Cabrio, C300 Cabrio 4MATIC, C300 Coupe, C43 AMG Cabrio 4MATIC, C43 AMG Coupe 4MATIC, C63S AMG Cabrio, CLS53 AMG 4MATIC, E350, E350 4MATIC, E450 Cabrio, E450 Cabrio 4MATIC, E450 Coupe, E450 Coupe 4MATIC, E450 4MATIC, E53 AMG Cabrio 4MATIC, GLC300 Coupe 4MATIC, GLC300, GLC300 4MATIC, GLC63 AMG Coupe 4MATIC, AMG GT63 4-Door 4MATIC, and AMG GT63S 4-Door 4MATIC vehicles. An electrical circuit inside the Emergency Call System (eCall) communication module may be damaged, potentially relaying an inaccurate vehicle location.
Remedy Status
MBUSA will notify owners, and dealers will replace the communication module, free of charge. The recall began April 14, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030016.
Owner Complaints
19 totalENGINE
Feb 16, 2026
The AC compressor failed in traffic causing the engine to lock up and not restart.
BACK OVER PREVENTION
Oct 17, 2025
The contact owns a 2020 Mercedes-Benz E-450. The contact stated that while attempting to reverse, the rearview camera became inoperative. The contact stated that the rearview camera image was frozen. The contact also expressed concerns that the emblem located on the rear of the v...
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POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
Jun 20, 2025
The Engine Electrical harness is completely corroded after only 50,000 miles requiring a 4k+ repair. Oil leaking from the camshaft sensor pushed it way all throughout harness. There are no warnings as it will only be noticeable after doing routine maintenance OUTSIDE of the manuf...
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UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
Jun 13, 2025
Over the last couple of days, my car has displayed the "Engine Warning" message intermittently. I took this to the dealership for inspection and received the following fault code: P06DA00 - Inoperative Oil Pump Valve. For a car with low mileage, this could potentially be a car is...
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FUEL SYSTEM, GASOLINE
Jan 1, 2025
The contact owns a 2020 Mercedes-Benz E350. The contact stated that while driving at an undisclosed speed, the contact detected an abnormally strong fuel odor inside the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and ...
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BACK OVER PREVENTION
Dec 14, 2024
The contact owns a 2020 Mercedes-Benz E450. The contact stated that while reversing, the rearview camera image failed to display. An image indicating that the rearview camera was inoperable was displayed on the infotainment system screen. The local dealer was notified of the fail...
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ELECTRICAL SYSTEM,ENGINE
FIREAug 18, 2024
There was smoke coming from from the engine compartment and spontaneous fire started while the car was at a stop light. The car was totally damaged. The car has less than 15000 miles driven. It is still under warranty. Information was sent to Mercedes-Benz USA with a certified m...
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BACK OVER PREVENTION
Jul 12, 2024
The contact owns a 2020 Mercedes-Benz E450. The contact stated that while shifted into reverse, the back over prevention camera displayed the rear view of the vehicle for approximately 10-seconds before going black. The back over prevention camera remained open despite failing to...
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POWER TRAIN
Nov 3, 2023
The contact owns a 2020 Mercedes-Benz E350. The contact stated while his wife was driving and stopped at a traffic signal, the gasoline saving START/STOP feature turned off the vehicle however, upon depressing the accelerator pedal, the vehicle failed to restart. The contact stat...
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STRUCTURE,UNKNOWN OR OTHER
May 24, 2023
I was operating my car on a 4-lane highway early in the morning, conditions were sunny and weather was approximately 50 degrees. Without warning the panoramic sunroof on my E63S exploded with a loud pop and showered the interior of my car with glass. This was sudden and unprovoke...
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Showing 10 recent complaints from 19 total
View Full Complaint LogCompare Related Vehicles
Why Compare These Pages
The strongest comparison flow is usually: exact vehicle-year page, then nearby years of the same model, then other 2020 Mercedes-Benz models. That sequence helps separate one-off year spikes from broader make-wide patterns.
More Mercedes-Benz E-Class Years
2021 Mercedes-Benz E-ClassCompare this year against 2020 for complaint and recall shifts.6r18c2019 Mercedes-Benz E-ClassCompare this year against 2020 for complaint and recall shifts.7r52c2022 Mercedes-Benz E-ClassCompare this year against 2020 for complaint and recall shifts.2r20c2018 Mercedes-Benz E-ClassCompare this year against 2020 for complaint and recall shifts.65c2023 Mercedes-Benz E-ClassCompare this year against 2020 for complaint and recall shifts.3r22c2017 Mercedes-Benz E-ClassCompare this year against 2020 for complaint and recall shifts.162c
More 2020 Mercedes-Benz Models
2020 Mercedes-Benz GLE-ClassAnother 2020 Mercedes-Benz option for same-year comparison.18r115c2020 Mercedes-Benz GLC-ClassAnother 2020 Mercedes-Benz option for same-year comparison.16r75c2020 Mercedes-Benz GLB-ClassAnother 2020 Mercedes-Benz option for same-year comparison.6r53c2020 Mercedes-Benz C-ClassAnother 2020 Mercedes-Benz option for same-year comparison.9r44c2020 Mercedes-Benz GLS-ClassAnother 2020 Mercedes-Benz option for same-year comparison.20r34c2020 Mercedes-Benz CLA-ClassAnother 2020 Mercedes-Benz option for same-year comparison.8r23c
Frequently Asked Questions
How many recalls does the 2020 Mercedes-Benz E-Class have?
The 2020 Mercedes-Benz E-Class has 6 recalls recorded by NHTSA.
How many complaints have been filed for the 2020 Mercedes-Benz E-Class?
NHTSA has received 19 owner-reported complaints for the 2020 Mercedes-Benz E-Class.
What is the NHTSA safety rating for the 2020 Mercedes-Benz E-Class?
The 2020 Mercedes-Benz E-Class received an overall safety rating of 5 out of 5 stars from NHTSA.
What are the most common problems with the 2020 Mercedes-Benz E-Class?
The most commonly reported complaint categories for the 2020 Mercedes-Benz E-Class are back over prevention (3 reports), engine (3 reports), tires (2 reports).
Does the 2020 Mercedes-Benz E-Class have any recalls?
Yes. NHTSA has 6 recalls on record for the 2020 Mercedes-Benz E-Class. Scroll up to review the published recall summaries, consequences, and remedies. To check for unrepaired recalls on your specific vehicle, use your VIN at nhtsa.gov/recalls.
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This page summarizes publicly available data from the National Highway Traffic Safety Administration (NHTSA). Complaint counts reflect reports submitted to NHTSA by vehicle owners and do not by themselves prove defect severity or vehicle safety. Safety ratings may not be available for all vehicle-years. This site is not affiliated with NHTSA or any vehicle manufacturer. For official information, visit the official NHTSA page for this vehicle.