2013 Infiniti JX Brakes Problems

The contact owns a 2013 Infiniti JX35. The contact stated while driving 20 MPH, the vehicle failed to accelerate as needed. The ABS system was activated. The contact stated while driving 20 MPH the vehicle independently accelerated to 60 MPH. The vehicle was jerking while the accelerator pedal was depressed to the floorboard. The contact was able to pull over. The contact called the local dealer but was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 13V445000 (Service Brakes, Hydraulic, Electrical System). The failure mileage was approximately 161,000.

WE DROVE TO FILL UP THE TANK. AFTER FILLING UNTIL IT STOPPED THE MILEAGE TO EMPTY DID NOT INCREASE. THE FUEL LEVEL THEN STAYED AT FULL AS WE DROVE TO RUN ERRANDS BUT THE MILEAGE TO EMPTY NEVER UPDATED AND ONLY SHOWED A DECREASE OF MILES. ADDITIONALLY, WHEN WE BREAK THE STOPPING DISTANCE IS REALLY LONG AND WE HAVE TO BREAK FARTHER BACK. IT FEELS 'SQUISHY' BUT HAS NEW BRAKE PADS. CONSUMER STATED HE WOULD LIKE THE COMPLAINT TO BE REMOVED, MADE AN ERROR.

2013 JX35 ROUGHLY 95K MILES INTELLIGENT BRAKING OPTION SOFT BRAKES THAT GO TO THE FLOOR, NOT MASTER CYLINDER, BRAKE PADS, OR LOSS OF BRAKE FLUID IN RESERVOIR. DEALERSHIP IN PREVIOUS CASES HAVE CONCLUDED AFTER THE ABOVE ITEMS BEING REPLACED AND NOT SOLVING THE ISSUE AS ABS MODULE NEEDING TO BE REPLACED. WE SITTING AT STOPLIGHT BRAKE PEDAL CONTINUES LOSING PRESSURE AND WE ARE FORCED TO PUMP THE BRAKE FOR THE PEDAL TO MAINTAIN PRESSURE. AIR SUCKING SOUND IS HEARD WHEN RELEASING THE PEDAL.

1. PEDAL INTERMITTENTLY LOSES PRESSURE WHEN SLOW SPEED STOPS. 2. PEDAL GOES CLOSE TO FLOOR AT COMPLETE STOP WITH LIGHT PRESSURE. 3. NOTED "AIR SUCKING" OR CREAKING SOUND FROM BRAKE PEDAL UPON RELEASE 4. BRAKES WOULD "PUMP BACK" TO NORMAL IF I TOOK MY FOOT OFF BRAKE AND REPRESSED MENTIONED TO INFINITI DEALERSHIP TWICE WHEN BROUGHT IT FOR SERVICE AND THEY FOUND NOTHING WRONG. INFINITI FORUMS DESCRIBE EXACT SITUATION WITH ABS ACTUATOR ISSUE. HTTPS://WWW.INFINITIQX60.ORG/FORUM/2013-QX60-GENERAL-DISCUSSION-FORUM/80929-VERY-SOFT-BRAKES-INTERMITTENTLY.HTML

1. PEDAL INTERMITTENTLY LOSES PRESSURE WHEN SLOW SPEED STOPS. 2. PEDAL GOES CLOSE TO FLOOR AT COMPLETE STOP WITH LIGHT PRESSURE. 3. ON SEVERAL OCCASIONS, IT TRIGGERED THE SEAT BELT RESTRAINTS WHICH WAS SCARY. 4. NOTED "AIR SUCKING" SOUND FROM BRAKE PEDAL. 5. BRAKES WOULD "PUMP BACK" TO NORMAL IF I TOOK MY FOOT OFF BRAKE AND REPRESSED.

MY CAR HAS INTERMITTENT BRAKING ISSUES, I TOOK THE CAR TO THE DEALER WHILE STILL IN WARRANTY , THEY DROVE IT FOR A WEEK AND IT SEEMED FINE. THE BRAKES WILL INTERMITTENTLY GO ALL THE WAY TO THE FLOOR AND MY CAR WILL NOT STOP, IT HAS CAUSED SEVERAL NEAR ACCIDENTS. THE BRAKES CAN BE PUMPED A FEW TIMES AND IT WILL TYPICALLY RECOVER ONLY TO HAPPEN AGAIN.

TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE HESITATED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HEARD AN ABNORMAL SOUND ONCE THE BRAKES WERE APPLIED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 13V445000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.

I AM REQUESTING AN INVESTIGATION ON THE AUTOMATIC BRAKE SYSTEM ON THE INFINITI JX35, 2013 MODEL AND THE FACT THAT IT SHOULD NOT GO OFF WHEN YOU ARE DRIVING NORMALLY AND NOT ABOUT TO REAR END ANOTHER VEHICLE. ON SATURDAY OCTOBER 25, 2014, I WAS DRIVING MY 2013 INFINITI JX 35, WITH A PASSENGER DOWN A 30MPH ROAD TRAVELING AT APPROXIMATELY 33MPH WHEN I SAW A 1-2 FOOT WIDE METAL CONSTRUCTION COVERING ON THE STREET AHEAD. IT WAS FAIRLY FLAT AND APPEARED THAT I COULD EASILY DRIVE OVER IT AT A NORMAL SPEED. AS I MOVED MY FOOT OFF OF THE GAS TO SLOW DOWN AND STARTED TO MOVE MY FOOT GENTLY (BARELY TOUCHING) ON THE BRAKE, WARNING BEEPS BEGAN TO SOUND AND IMMEDIATELY MY AUTOMATIC BRAKING SYSTEM FORCEFULLY ENGAGED AND STRONGLY FORCED MY VEHICLE TO A COMPLETE STOP THROWING MY DAUGHTER AND I FORWARD VERY HARD. LUCKILY NO VEHICLES WERE BEHIND ME BECAUSE THEY WOULD HAVE ENDED UP REAR ENDING MY VEHICLE. A SORE NECK WAS MY ONLY INJURY. IT WAS A VERY SCARY SITUATION TO BE THROWN SUDDENLY INTO A COMPLETE STOP. I WENT BACK TO THE LOCATION MONDAY MORNING EARLY AND TOOK PICTURES OF THE ROAD AND A VIDEO OF OTHER CARS TRAVELING OVER IT. MOST OF THE CARS DID NOT STOP AT ALL AND CONTINUED OVER THE COVERING TRAVELING 30 - 35 MPH. THERE WAS NOT A CAR IN FRONT OF ME AT THE TIME OF THIS INCIDENT WHICH IS WHAT THE AUTOMATIC BRAKING SYSTEM IS SUPPOSED TO WARN. *TR

I CALLED NALLEY INFINITI OF MARIETTA TO SET UP A SERVICE CALL IN RESPONSE TO NHTSA RECALL 13V-445. I WAS TRANSFERRED TO A FEMALE SERVICE WRITER. SHE ASKED IF I HAD THIS CAR SERVICED THERE IN THE PAST. I TOLD HER NO BECAUSE THE CAR IS NEW. SHE TOLD ME THAT THEY ARE "WAITING ON PARTS" AND THAT I SHOULD CALL ANOTHER DEALERSHIP. WHEN I ASKED HER WHAT OTHER DEALERSHIPS WERE IN THE AREA, SHE TOLD ME I SHOULD LOOK ONLINE. WHEN I ASKED IF SHE COULD CALL ME WHEN THE PARTS CAME IN, SHE SAID SHE COULD NOT DO THAT. I WAS REALLY SHOCKED AT HER LACK OF INTEREST IN HELPING ME. I CALLED BACK THE NEXT DAY TO TRY TO FIND OUT WHO I SPOKE TO. THE RECEPTIONIST TOLD ME THAT IT MUST HAVE BEEN ONE OF THEIR OFF-PROPERTY SERVICE WRITERS BECAUSE THERE WERE NO FEMALE WRITERS ON PROPERTY. I THEN SPOKE TO MY REGULAR SERVICE WRITER, AND HE SET UP AN APPOINTMENT FOR ME. HE ALSO TOLD ME THERE ARE NO PARTS INVOLVED - IT IS JUST A MATTER OF SOFTWARE. I REALLY REGRET THAT I DID NOT ASK HER NAME THE FIRST TIME; HOWEVER, I DO HOPE THAT THIS MATTER WILL BE INVESTIGATED AS I FEEL STRONGLY THAT SHE WAS SIMPLY TRYING TO GET RID OF ME SO THAT NALLEY WOULD NOT HAVE TO DO THE RECALL WORK. PLEASE FEEL FREE TO CONTACT ME IF YOU HAVE ANY QUESTIONS. *TR

I WAS INVOLVED IN ACCIDENT ON JANUARY 1, 2014 AT APPROXIMATELY 12:00 P.M. WHILE PROCEEDING ON VINE STREET NEAR ITS INTERSECTION WITH ESSEX STREET IN SAUGUS, MA. THE WEATHER CONDITIONS WERE CLEAR AND DRY AS I APPROACHED THE STOP SIGN FOR ME ON VINE STREET. IN THE REAR SEAT OF THE VEHICLE WERE MY DAUGHTER AND HER TWO FRIENDS. I WAS DRIVING AND NO ONE WAS SEATED IN THE PASSENGER SEAT. WHEN I APPLIED MY BRAKES AS I APPROACHED THE STOP SIGN, I DID NOT FEEL ANY STOPPING POWER. RATHER THAN PROCEED INTO THE INTERSECTION (WITH TRAFFIC TRAVELING ON ESSEX STREET) I IMMEDIATELY TURNED THE WHEEL TO THE LEFT TO GO UP ON AN ISLAND TO STOP THE VEHICLE. IN THE PROCESS OF BRACING MYSELF FOR AN IMPACT AFTER GOING UP ON THE ISLAND I SEVERELY EXTENDED MY LEG SO FORCEFULLY THAT THE LEFT KNEE MENISCUS WAS TORN REQUIRING SURGICAL REPAIR ON FEBRUARY 3, 2014. I IMMEDIATELY CONTACTED AAA AND HAD THE VEHICLE TOWED TO THE DEALERSHIP (KELLY INFINITI ) WHERE I HAD PURCHASED THE VEHICLE AS I DID NOT FEEL IT WAS SAFE TO DRIVE THIS VEHICLE. THERE WAS APPROXIMATELY $2000 WORTH OF DAMAGE DONE TO THE UNDERSIDE OF THE VEHICLE. ALTHOUGH THIS VEHICLE WAS SUBJECT TO A RECALL NOTICE (WHICH WAS NEVER RECEIVED BY ME) THE DEALERSHIP AND NISSAN NORTH AMERICA HAVE TAKEN THE POSITION THAT THERE WAS NOTHING WRONG WITH THE BRAKE SYSTEM SOFTWARE WHICH COULD HAVE CAUSED MY ACCIDENT TO OCCUR. *TR

THERE WAS A COUPLE OF INCHES OF FRESH SNOW ON THE STREETS. THIS WAS THE FIRST SNOW THAT THE CAR HAS SEEN. THE BRAKES DO NOT WORK IN SNOW. WHEN THE CAR STARTS TO SKID IN THE SNOW, THE ANTI LOCK BRAKE FEATURE APPEARS TO KICK IN, WHICH CAUSES THE CAR TO NOT BRAKE AT ALL. CAR SIMPLY CRUISES FORWARD WITHOUT ANY BRAKING AT ALL. PUMPING THE BRAKES APPEARS TO ACTUALLY HELP THE SITUATION IN THAT IT SEEMS TO RESET THE ANTI LOCK FEATURE AND ALLOWS THE BRAKES TO AT LEAST TEMPORARILY APPLY BEFORE THE CAR'S COMPUTER SWITCHES THEM OFF AGAIN. IN THIS INCIDENT, THERE WAS A SLIGHT DOWNHILL INCLINE, CAR CRUISED INTO REAR END OF CAR THAT WAS STOPPED IN FRONT. *TR

NHTSA CAMPAIGN ID NO. 13V139000. STARTED CAR. PULLED OUT OF PARKING LOT. THE BRAKES IN MY 2013 INFINITI JX35 HAD A COMPLETE FAILURE AND WOULD NOT STOP CAR AT ALL. TO AVOID ONCOMING TRAFFIC PULLED OVER TO A GRASSY AREA AND CRASHED INTO A BRICK STRUCTURE. *TR

UPON APPROACHING AN INTERSECTION MY WIFE WAS BRAKING TO A STOP. THERE WERE SOME BUMPS IN THE ROAD (SLIGHT WASHBOARD) THAT APPEARED TO UPSET THE BRAKING SYSTEM. THE SEATBELTS CONTRACTED QUICKLY AND TOOK UP ANY SLACK AND BECAME VERY TIGHT. THE BRAKES DID NOT RESPOND AND RESULTED IN A VERY HARD AND INEFFECTIVE PEDAL. THE CAR ENDED UP 1/2 WAY INTO THE INTERSECTION OR FURTHER BY THE TIME IT STOPPED. IT TRULY SEEMED TO TAKE AN ADDITIONAL 2 SECONDS TO RESUME WORKING. THIS ALSO HAPPENED THE PREVIOUS WEEKEND WHEN I WAS DRIVING. THIS TIME I WAS APPROACHING A RED LIGHT AND APPLIED THE BRAKES. THE ROAD ALSO HAD A FEW RIPPLES ON IT AND THE BRAKES DID NOT RESPOND TO MY NOW VERY HARD FOOT. THE SEAT BELTS TIGHTENED LIKE I MENTIONED ABOVE AND WE ENDED UP FULLY ACROSS THE INTERSECTION BY THE TIME WE STOPPED. I HAD A CAR FULL OF KIDS AND THIS WOULD HAVE BEEN A NATIONAL STORY HAD SOMEONE BEEN COMING THROUGH THE INTERSECTION. THANK HEAVENS IT WAS CLEAR. I'VE DRIVEN MANY CARS AND NEVER HAD ANYTHING LIKE THIS HAPPEN BEFORE. IT IS VERY UNSETTLING. *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH, WHEN THE BRAKES BECAME UNRESPONSIVE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT A TECHNICIAN WOULD INSPECT THE VEHICLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.

AUGUST 2013 - WHEN PRESSING THE ON THE BRAKE PEDAL TO STOP THE VEHICLE,IT WILL CONTINUE TO MOVE AND THE BRAKE PEDAL WILL GO DOWN TO THE FLOOR BUT IT WOULD NOT BREAK AND THE SEAT BELT TIGHTENS AND ALMOST REAR ENDED THE FRONT CAR. I TOOK THE CAR TO THE INFINITI DEALER AND THEY REPLACED THE MASTER CYLINDER AND BLEND SYSTEM. THE SAME PROBLEM HAPPENED AGAIN IN JULY 2014, RAN THROUGH A RED LIGHT DUE TO BREAK PEDAL GOING TO THE FLOOR AND WOULD NOT BRAKE AND THE SEAT BELT GOT TIGHTER. TOOK THE CAR TO INFINITI DEALER REPLACED MASTER CYLINDER AND BRAKE BOOSTER. I FILLED A COMPLAINED TO INIFINITI MOTORS, SINCE I'M WORRIED THERE MIGHT BE A PROBLEM CAUSING BRAKE FAILURE. *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED UPON MAKING A TURN. THE VEHICLE FAILED TO DECELERATE UNTIL AFTER SEVERAL ATTEMPTS. THE FAILURE RECURRED ON A SEPARATE OCCASION AND THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY REPLACED THE VEHICLE WITH A DIFFERENT MODEL. THERE WAS A VOLUNTARY RECALL ISSUED BY THE MANUFACTURER PRIOR TO THE PURCHASE OF THE VEHICLE. THE RECALL WAS RELATED TO THE BRAKES. THE DEALER DID NOT PERFORM THE REMEDY REPAIR BEFORE THE VEHICLE WAS SOLD. THE APPROXIMATE FAILURE MILEAGE WAS 800.

I WAS TRAVELING APPROXIMATELY 45 MPH ON ROUTE 73 IN MARLTON NJ. THE BRAKES LOCKED (WITHOUT ME BRAKING) THIS SEEMED TO BE THE AUTO EMERGENCY BRAKING SYSTEM. THERE WAS NOTHING IN FRONT OF ME- NO CAR, PERSON OR OBSTACLE. THE CAR BEHIND ME NEEDED TO SWERVE TO AVOID ME. THIS IS A SERIOUS SAFETY CONCERN. THIS HAPPENED ONE OTHER TIME AND IT DIDN'T OCCUR TO ME THE SERIOUSNESS THE FIRST TIME BECAUSE I WAS REVERSING SLOWLY. AGAIN THERE WAS NO OBSTACLE AND NO REASON FOR THE CAR TO SUDDENLY BRAKE. THE DCA WAS NOT IN USE AT THE TIME EITHER. THIS IS THE SECOND SERIOUS SAFETY ISSUE I HAVE HAD WITH THIS VEHICLE. FIRST WAS THE FRONT PASSENGER AIRBAG - WOULD NOT ENGAGE WHILE AN ADULT PASSENGER WAS SEATED. THIS EVENTUALLY GOT CORRECTED AFTER 4 VISITS TO THE DEALER. *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE PASSENGER AIR BAG WARNING LIGHT ILLUMINATED WHILE THE PASSENGER SEAT WAS OCCUPIED BUT DID NOT ILLUMINATE WHEN THE SEAT WAS OCCUPIED BY A LIGHTER PASSENGER. THE CONTACT ALSO STATED THAT ALL THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER ON THREE DIFFERENT OCCASIONS BUT THE FAILURE RECURRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE OTHER THAN A FORMAL COMPLAINT. THE CONTACT WAS ALSO ADVISED THAT THE SEAT BELTS WOULD PROTECT HER. THE FAILURE AND CURRENT MILEAGE WAS 2,000. THE CONSUMER STATED THE DEALER REPLACED THE AIR BAG CONTROL UNTIL, THAT THEY CLAIMED WOULD STOP THE AIR BAG LIGHT FROM ILLUMINATING. THE CONSUMER STATED THE PROBLEM WAS ONLY REMEDIED FOR A SHORT PERIOD OF TIME. ALSO, THE ABS LIGHT ILLUMINATED. THE DEALER REPLACED A FAULTY ABS SENSOR.

EXITING FREEWAY. HALF WAY DOWN THE OFF RAMP, APPLIED BRAKES -- NO BRAKES, COMPLETE FAILURE. APPLIED EMERGENCY BRAKES AND PUMPED BRAKE PEDDLE VIGOROUSLY. FINALLY CAR CAME TO A HALT AND I WAS ABLE TO AVOID CROSS TRAFFIC AND AVOIDED INJURY AND DAMAGE. *TR

I LEASED MY JX IN JUNE 2012. THIS IS THE VEHICLE'S 1ST MODEL YR (RELEASED IN APRIL 2012). I LEASED IT BECAUSE I HAVE TWO YOUNG CHILDREN, I AM 24 WEEKS PREGNANT, AND THE JX BOASTS MANY MANY SAFETY FEATURES. ONE OF THESE SAFETY FEATURES IS THE INTELLECT BRAKE ASSIST(IBA). IF THE VEHICLE SENSES YOU ARE ABOUT TO HAVE A FRONT END CRASH, IT WILL AUTOMATICALLY BRING THE VEHICLE TO AN IMMEDIATE STOP. AFTER PURCHASING THE VEHICLE, I READ ONLINE THAT THERE IS A GLITCH WITH THE IBA - THAT IT WAS ENGAGING THE BRAKES EVEN WHEN NO ACCIDENT WAS EMINENT. I DROVE STRAIGHT TO THE DEALER ASKING TO DISCONNECT/TURN OFF THE OPTIONS THAT ALLOW THE VEHICLE TO STOP AUTOMATICALLY WHEN IN FORWARD MOTION. THEY SAID THAT WHAT I READ ONLINE WAS AN ISOLATED INCIDENT (IRONICALLY IN THE AREA IN WHICH I RESIDE) AND THAT I SHOULDN'T HAVE ANY PROBLEMS. I EXPLAINED THAT I WANTED IT TURNED OFF ANYWAY - I DIDN'T FEEL SAFE KNOWING THAT IT COULD HAPPEN TO ME. WHEN THE VEHICLE STOPS, IT JERKS THE SEATBELT TIGHT, AND I DON'T WANT THAT RISK TO MY UNBORN CHILD UNLESS AN ACCIDENT IS ACTUALLY ABOUT TO OCCUR. THEY TOOK THE CAR IN AND WHEN IT EMERGED THEY ASSURED ME THAT ALL OF THE FRONTAL BRAKE ASSISTANCE WAS TURNED OFF. 12 DAYS LATER I WAS DRIVING W/MY 7 YR OLD, AND WHEN I DROVE OVER A BRIDGE, THE VEHICLE CAME TO A DEAD STOP, AND ALL OF OUR SEATBELTS LOCKED UP. FORTUNATELY, THE DRIVER IN THE VEHICLE BEHIND ME WAS ABLE TO STOP IN ENOUGH TIME THAT HE DIDN'T HIT ME. I CALLED THE DEALER WHERE I LEASED THE VEHICLE, AND THE SERVICE DEPARTMENT EXPLAINED TO ME THAT IT IS A KNOWN PROBLEM, AND INFINITI IS WORKING ON A FIX. I HAVE LEARNED THAT THIS PROBLEM HAS BEEN KNOWN SINCE MAY 2012 WHICH IS PRIOR TO MY PURCHASE. I AM ALSO TOLD THAT THIS PARTICULAR BRIDGE IS THE ONLY CULPRIT IN THE ENTIRE COUNTRY BECAUSE IT HAS TOO MUCH METAL. I WILL NOT DRIVE THIS VEHICLE AND JEOPARDIZE THE LIVES OF MY FAMILY AND OTHERS. *TR