2013 Infiniti JX Engine Problems

The contact owns a 2013 Infiniti JX35. The contact stated while driving at various speeds, the vehicle inadvertently decelerated with the check engine warning light flashing on the instrument panel. The contact stated that she pulled over and waited for a few minutes before restarting the vehicle to resume normal driving. The contact had taken the vehicle to the dealer where they were unable to provide an official diagnosis. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.

BROKEN O-RING SEAL BETWEEN TRANSFER CASE AND CVT ASSEMBLY - TRANSMISSION FLUID LEAKING FROM TRANSFER CASE SEAL - THIS CAME UP AFTER 5YEARS OF THE CAR - JX35 WAS THE FIRS MODEL AND HAS MULTIPLE DEFECTS AND I BELIEVE THIS IS ONE OF THEM AS WE DO NOT SEE ISSUES WITH TRANSMISSION THIS CAME UP AT SERVICE CHECK

DURING THE WEEK OF DECEMBER 29TH, MY CAR HAD THE SAME SHUDDERING NOISE AS DESCRIBED IN SERVICE BULLETIN: TSB NO. ITB15-012D. THE NOISE COMING FROM THE ENGINE AREA SOUNDED LIKE A BAG THAT WAS BEING ON THE GROUND DURING THOSE FEW DAYS. I BROUGHT MY CAR INTO A LOCAL REPAIR SHOP, THINKING IT WOULD BE BRAKES SINCE THAT HAS BEEN THE ONLY ISSUE WITH THE CAR. HOWEVER, AFTER DRIVING ON THE FREEWAY THERE WAS A LOUD NOISE LIKE SOMETHING DROPPED ON THE GROUND AND MY HUSBAND WAS ABLE TO PULL THE VEHICLE OVER TO THE MIDDLE FORK OF THE ROAD AND THE CAR COMPLETELY CEASED. IT NO LONGER MOVED FORWARD WHILE THE ENGINE STILL RAN. WE HAD IT TOWED BACK TO THE LOCAL REPAIR SHOP, WHICH WAS DIAGNOSED AS A TRANSMISSION ISSUE. THIS WAS EXTREMELY SCARY WHERE THIS WAS A VERY BUSY FREEWAY AND THIS WAS CLEARLY A MECHANICAL DEFECT, SINCE I MOSTLY DRIVE THE CAR LOCALLY TO PICK UP MY FOUR CHILDREN. THIS SHOULD BE A RECALL RATHER THAN A SERVICE BULLETIN, WHICH ALMOST TOOK OUR LIFE WITH THIS MECHANICAL DEFECT.

THE RADIATOR FAN MOTOR STARTED MAKING LOUD NOISES AND SOON AFTERWARDS BROKE. THE ENGINE STARTED OVERHEATING AND I BARELY DROVE THE CAR TO THE INFINITY DEALERSHIP IN CORAL GABLES. MY INFINITY HAS 34,000 MILES, BUT IT'S BEEN MORE THAN 4 YEARS SINCE I BOUGHT IT AND THE SERVICE DEPARTMENT AT THE DEALERSHIP IN TOLD ME THAT THE FAN ASSEMBLY RADIATOR MOTOR IS NOT COVERED BY THE ENGINE WARRANTY. THE SERVICE ADVISER TOLD ME THAT THEY SEE SUCH DEFECTS QUITE OFTEN ON SIMILAR VEHICLES.

SUDDEN LOSS OF POWER WHILE DRIVING HAS HAPPENED ABOUT 5 TIMES IN A YEAR. ALMOST CAUSED A MAJOR ACCIDENT ON 1/15/14 CAR WENT FROM 55 TO 30 AND WOULD NOT ACCELERATE HAD TO PULL TO THE SHOULDER AND TURN OFF THE VEHICLE TO RESET - SERVICE AT INFINITY COULD NOT DUPLICATE PROBLEM AND DIRECTED ME TO CONSUMER AFFAIRS - CONSUMER AFFAIRS SAID AFTER ALMOST A MONTH - THEY DENIED MY REQUEST FOR A REPLACEMENT SINCE "THE PROBLEM COULD NOT BE DUPLICATED THE VEHICLE IS DEEMED REPAIRED". INFINITY ONLY TEST DROVE THE VEHICLE ONCE IN THE MONTH IT WAS THERE. EVEN IF THEY CANT DUPLICATE IT I FEEL I AM PUTTING MY FAMILIES AND OTHERS LIVES IN DANGER. THEY ARE FORCING ME TO RETURN THE LOANER CAR AND PICK UP MY VEHICLE. I SEE THERE HAVE BEEN A FEW COMPLAINTS FOR THIS PROBLEM AND I'M LOOKING FOR WHAT TO DO NEXT? *TR