2004 Jeep Grand Cherokee Air Bags & Restraints Problems

I scheduled a recall appointment for my Jeep Grand Cherokee. The dealer confirmed that the appointment was scheduled and that the necessary recall part had been ordered. However, when I arrived, my vehicle was parked and no work was started. I was not given an estimated repair time, and after waiting for 3 hours, no progress had been made. This recall is mandatory, and the dealer failed to complete it. I am reporting this as a safety issue and request that the matter be investigated.

On 10/21/21 myself and my child (rear passenger in booster safety seat) were in a solo vehicle accident that resulted in our vehicle hitting an embankment before rolling 3x landing on the wheels again in the right position on the same side of vehicle we originally had impact. We were less than 1 mile from our home, headed to school, there was no unsafe conditions, and I don't have any memory of the morning or accident due to severe injury and brain injury, but there's no reason or logical reason for me to be driving in the manner or at the speeds that I was. I passed a car in front of me on a very rural road right as we came upon the almost figure 8 curves on a road I drive everyday. The people I passed and many witnesses including my small child stated that I was gaining more speed as we came to the sharp curves, I crashed at approximately 65-70mph on a 30mph road, there were no brake marks or any sign of an attempt to slow down on my part, but I have too wonder because I am not sure anything that would have made me want to drive that recklessly, especially when I had my child in the vehicle. My child was asked what was happening before we wrecked and she said she heard a pop sound? And I said "oh [XXX]", that was the last thing that happened. We rolled 3x with not one airbag deploying, and the way that the jeep is caved in, I am very much interested in this model being looked over for structural flaws, pictures will be provided. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I WAS DRIVING ON THE HIGHWAY AND HIT ANOTHER CAR THAT WAS STATIONARY ON THE SIDE OF THE ROAD. I HAD IMPACT ON THE RIGHT FRONT PASSENGER SIDE OF MY TRUCK, FLIPPING THEIR CAR AS WELL AS MY TRUCK. MY AIRBAGS DID NOT DEPLOY. I HAD NO INDICATION LIGHTS ON MY DASH AND HAD NO KNOWN ELECTRICAL ISSUES. LUCKY THE CAR I HIT WAS UNOCCUPIED AND I RECIEVED A FEW MINOR INJURIES.

TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE CONTACT CRASHED THE VEHICLE INTO A POLE. HILLSTOP MOTORS IGNORED 2 IMPORTANT SAFETY RECALLS SINCE 8/25/15. CONSUMER PURCHASED DEFECTIVE VEHICLE ON 03/29/18. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE MANUFACTURER AND AN UNKNOWN DEALER WERE NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TOTALED AND TOWED TO A JUNK YARD. THE FAILURE MILEAGE WAS 43,000. *BF CONSUMER STATED SHE SUFFERED PHYSICAL AND PSYCHOLOGICAL INJURIES.*JB

TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED THE VEHICLE INDEPENDENTLY DRIFTED INTO THE RIGHT LANE AND THE CONTACT CORRECT THE VEHICLE DRIVING BACK INTO THE LEFT LANE. THE VEHICLE THEN STARTED TO SWAY IN AND SPUN OUT OF CONTROL COLLIDING WITH THE GUARDRAIL. THE CONTACT STATED THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE AS SHE SUSTAINED WHIPLASH AND BRUISING. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED A TOTAL LOSS. THE FAILURE MILEAGE WAS UNKNOWN. THE MANUFACTURER NOR LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. *DT*JB*DT*JB

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT DRIVER AND PASSENGER AIR BAGS DEPLOYED WITHOUT WARNING. THE CONTACT SUSTAINED MINOR BURNS THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED ILDERTON DODGE CHRYSLER JEEP RAM AT (336) 804-8536 (LOCATED AT 701 S MAIN ST, HIGH POINT, NC 27260) AND WAS INFORMED THAT SOMEONE WOULD COME OUT TO INSPECT THE VEHICLE. THE CONTACT STATED THAT NO ONE CAME TO INSPECT THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE FAILURE MILEAGE WAS 177,000. PARTS DISTRIBUTION DISCONNECT. AT THE TIME THIS COMPLAINT WAS FILED ILDERTON HAD NOT COME OUT TO INSPECT THE VEHICLE. AS OF OCTOBER 25TH THERY DID COME AND INSPECT IT. IT WAS THEN RETURNED TO CONTACT. CONTACT HAS YET TO HEAR RESPONSE FROM IDERTON ABOUT THE FINDINGS. UPDATED 12/06/18*JB

TAKATA RECALL. THE REPLACEMENT PART IS STILL NOT AVAILABLE, ACCORDING TO JEEP, AFTER TWO YEARS.

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); WHICH INDICATED THAT THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LAKESHORE CHRYSLER JEEP DODGE RAM FIAT (330 E HOWZE BEACH RD, SLIDELL, LA 70461, (985) 641-9595) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. **TR THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS

TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, ANOTHER VEHICLE SWERVED INTO HER LANE AND CRASHED INTO HER VEHICLE. THE VEHICLE ROLLED OVER SEVERAL TIMES BEFORE COMING TO A COMPLETE STOP. THE AIR BAG WARNING LIGHT WAS ILLUMINATED PRIOR TO THE CRASH. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) WHICH WAS SCHEDULED TO BE PERFORMED THE WEEK OF THE CRASH. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED A CONCUSSION. NO MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY. THE VEHICLE WAS DESTROYED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 238,000. THE VIN WAS MISSING A CHARACTER.

TAKATA RECALL IT HAS BEEN ALMOST 1 YEAR SINCE RECALL BUT FIAT CHRYSLER HAS NOT MADE THE PARTS AVAILABLE TO DEALER. I KEEP RECEIVING NOTICES BUT THE REPAIR CANNOT BE MADE UNTIL PARTS ARE SENT TO DEALERS.

2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *LD THE CONSUMER REQUESTED INFORMATION CONCERNING A RECALL FOR THE OCCUPANT RESTRAINT CONTROL MODULE. THE CONSUMER RECEIVED 4 RECALL NOTICES AND ATTEMPTED TO HAVE THE VEHICLE REPAIRED AT 3 DIFFERENT DEALERS. UPDATED 09/5/2017*JS

I HAVE CALLED 4 TIMES SCHEER MOTORS IN GRAYLING MICHIGAN NOW NONE AS MATT LAFONTAINE THEY KEEP SAYING THEY WILL RETURN MY CALL 2 WEEKS LATER NOTHING!!! CAN YOU PLEASE HELP ME WITH THIS ?

MY HUSBAND WAS IN AN ACCIDENT ON APRIL 20 2017 AND HE WAS HIT DEAD ON BUT THE AIRBAGS DID NOT DEPLOY. HOWEVER I DID RECEIVE A RECALL FORM AND WHEN I CALLED MY LOCAL JEEP DEALER HE STATED THAT THE ISSUE WAS ALREADY RESOLVED BUT OBVIOUSLY IT WASN'T. HE WAS HIT SO HARD THE ENTIRE STEERING WHEEL SEPARATED FROM THE DASHBOARD. HE WAS HIT ON HIGHWAY 231 TRAVELING TOWARD TROY ALABAMA. ...UPDATED 06/13/17 *BF *TR

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE SEAT BELT AND THE AIR BAG WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE SEAT BELT AND AIR BAG WARNING LIGHTS REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS THROUGH A PARKING LOT, SHE SWERVED FROM HITTING A DOG AND CRASHED INTO THE CONCERT BOTTOM PORTION OF A LIGHT POST. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO BOTH SHOULDERS, NECK AND BACK AS WELL AS THE FRONT PASSENGER SUSTAINED INJURIES TO HER NECK AND BOTH SHOULDERS WHICH BOTH NEEDED MEDICAL ATTENTION. NO POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000. UPDATED 06/28/17*LJ *CN

I RECEIVED A RECALL NOTICE IN THE MAIL FOR MY VEHICLE. IT STATED THE PARTS ARE NOT AVAILABLE AS OF YET. I WAITED A FULL YEAR, CALLED THE SCRANTON DODGE DEALER NEAR ME, AND STILL NO PARTS AVAILABLE. I THEN MADE AN APPOINTMENT IN THE SUMMER OF 2016, ONLY FOR THEM TO TELL ME THEY WILL CALL ME BACK WHEN THE PARTS COME IN. IN JANUARY, I CALLED SCRANTON DODGE AGAIN, ONCE AGAIN TELLING ME NO PARTS ARE AVAILABLE. OUT OF FRUSTRATION I CALLED A CHRYSLER DEALERSHIP THAT IS 40 MINUTES AWAY. THEY SAID THEY HAD THE PARTS. I DROPPED MY VEHICLE OFF, AND WAITED FOUR DAYS WITH NO COURTESY CALL. AFTER BEING TOLD TO CALL BACK TWO TIMES, I FINALLY GOT A HOLD OF THE SERVICE MANAGER. HE TOLD ME HE DOESN'T HAVE ALL THE PARTS AND WOULD HAVE TO ORDER MORE. WHY DID THEY TELL ME THEY HAD THE PARTS WHEN THEY REALLY DIDN'T? WHY DIDN'T I RECEIVE A CALL THE FIRST DAY IT WAS THERE LETTING ME KNOW? WHY CANT I GET THIS DANGEROUS RECALL REPAIRED? AFTER ALL THE WASTED TIME AND FUEL, WHICH INCLUDED MY WIVES CAR AS WELL, NOTHING WAS DONE. THAT DEALERSHIP WAS TONY DOMIANO CHRYSLER, WHERE I WILL NEVER RETURN AGAIN. HOW LONG TILL I CAN GET THIS RECALL REPAIRED?

TAKATA RECALL. TOOK MY VEHICLE IN FOR THE R60 RECALL AND THE DEALERSHIP SAID THEY WOULD NOT COMPLETE THE RECALL UNLESS I PAID THEIR DIAGNOSIS FEE BECAUSE THEY THINK THERE MIGHT BE SOMETHING ELSE WRONG. CALLED CHRYSLER'S CUSTOMER SERVICE TO ASK THEM ABOUT WHY THEY DEALERSHIP WAS REFUSING TO COMPLETE THE RECALL AND THEY TOLD ME I WOULD HAVE TO SIGN OFF ON THE DIAGNOSIS FEE IN ORDER FOR THEM TO PUT THE TIME INTO COMPLETING THE RECALL

2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIRBAG INDICATOR LIGHT CONTINUES TO ILLUMINATE AFTER OCCUPANT RESTRAINT CONTROL MODULE RECALL REPAIRS. *SMD THE DEALER INFORMED THE CONSUMER, THE REPAIR THEY PERFORMED DID NOT ADDRESS THE AIR BAG LIGHT INDICATOR AND SHE WOULD NEED TO RETURN WITH THE VEHICLE, TO GET A QUOTE. *JB

TAKATA RECALL - HAD MY 2004 JEEP GRAND CHEROKEE IN FOR THE RECALL IN JANUARY 2018. THEY FIXED AIRBAG RECALL AND PROBLEM SEATBELT LIGHT CONSTANTLY BEING ON EVEN WHEN DRIVER IS CORRECTLY SEATBELTED IN- THE LIGHT STAYS ON. NOW, IT IS AUGUST 27, 2018 AND BOTH AIR BAG LIGHT AND SEAT BELT LIGHT ARE BACK ON. ALSO, THE FUEL TANK SKID PLATE IS COMPLETELY RUSTED THROUGH. THIS LEAVES THE GAS TANK FULLY EXPOSED, LEAVING YOU SUSCEPTIBLE TO ANY NUMBER OF POSSIBLE SCENARIOS WHERE THE FUEL TANK COULD IGNITE, ESPECIALLY IF ONE WAS TO BE REAR ENDED BY ANOTHER VEHICLE. IT IS NOT PROTECTED BY "SOLUTION" TO REPLACE THE TOW BAR PACKAGE. I KNOW SERVERAL OTHER PEOPLE WITH THE SAME VEHICLE AND FUEL TANK SKID PLATE RUSTING THROUGH COMPLETELY. THIS COMBINATION OF THE TAKATA AIRBAGS DEPLOYING UNEXPECTEDLY ALONG WITH THE EXPOSED FUEL TANK, & TRULY ENDANGERS THE LIVES OF THE DRIVER, ALL OCCUPANTS AND POTENTIALLY ANYONE ELSE IN THE VICINITY, IF ONE OR BOTH WE'RE TO EXPLODE. POTENTIALLY CAUSED ME LOSE OF LIFE TO THOSE INVOLVED.

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS STOLEN. PER THE POLICE, THE DRIVER CRASHED INTO AN ELECTRIC POLE AT AN UNKNOWN SPEED. THE AIR BAGS FAILED TO DEPLOY. THERE WAS AN OPEN RECALL ON THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). A POLICE REPORT WAS FILED. IT WAS UNKNOWN IF THERE WERE ANY INJURIES. THE VEHICLE WAS TOWED BACK TO THE HOME OF THE OWNER. THE VEHICLE WAS DAMAGED MORE THAN THE COST OF THE REPAIR. THE CONTACT DID NOT DECIDE TO TOTAL OUT THE VEHICLE AT THE TIME. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.