Kia · EV9 · 2024
6
Recalls
197
Complaints
5/5
Safety Rating
The 2024 Kia EV9 has 6 recalls and 197 owner-reported complaints on file with NHTSA. Overall safety rating: 5 out of 5 stars. Most reported issue: electrical system (48 reports).
Source: NHTSA Public Records · Updated Apr 22, 2026
This page combines three types of NHTSA data: recall campaigns (official manufacturer or government actions), owner complaints (unverified consumer reports), and crash test ratings (where available). A vehicle with many complaints is not necessarily less reliable — complaint volume correlates with sales volume and vehicle age. Recalls indicate identified defects, not overall quality. To compare this model year with others, use the year navigation in the sidebar or return to the model overview page.
Frontal Crash Test

Side Crash Test

Overall Frontal Rating
Driver and Passenger Assessment
Driver Side
Passenger Side
Overall Side Rating
Side Barrier and Side Pole Tests
Driver Side
Passenger Side
Rollover Resistance
10.9% rollover risk in single-vehicle crash
Safety Features
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Remedy Status
The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC326.
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The headliner may not adequately protect passengers from impact in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 201, "Occupant Protection In Interior Impact."
Remedy Status
Dealers will replace the impact absorbing plates mounted on the headliner, free of charge. Owner notification letters were mailed July 30, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC317.
Kia America, Inc. (Kia) is recalling certain 2023 Niro EV and 2024 EV9 vehicles. The differential gear bolts in the gear drive unit may not be tightened properly, which can result in a loss of drive power or cause the differential to lock up.
Remedy Status
Dealers will replace the gear drive unit, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC308.
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The front passenger seat belt retractor cover may not be secured properly, which can cause the front passenger seat belt automatic locking retractor (ALR) and emergency locking retractor (ELR) to not operate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 209, "Seat Belt Assemblies."
Remedy Status
Dealers will replace the front passenger seat belt assembly, free of charge. Owner notification letters were mailed June 5, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC312.
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. A software error may cause the remote smart parking assist feature, which allows the operator to remotely move the vehicle, to miscalculate stopping distances.
Remedy Status
Dealers will update the integrated electronic brake software, free of charge. Owner notification letters were mailed October 4, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC324.
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. The second- and third-row seat mounting bolts may be missing.
Remedy Status
Dealers will inspect and install mounting bolts as necessary free of charge. Owner notification letters were mailed January 24, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC329.
The front drivers seat slightly shifts during tight turns. There is a slight click in the lumbar towards the center of the car.
BPM warning in the KIA app. Apparently, ICCU and battery failures are t known issues with the KIA EV9s.
[XXX] Message says warning "check ev system". they then sent a letter saying it had to go to the dealer, or the car would need A tow potentially. I can't get an appointment as they are way too busy to do anything other than tell me they will get back to me, repeatedly stating they will do so in one business day. it has been a week. My wife is scared to drive the car. I think it is bogus as no recall has been issued. I have had the car for 19 months with no such warning. Two days after it shows up on the screen in the car i receive the letter. This is fishy. it is either a recall, or it isn't. if it is why is it not in your data base? The vagueness of the message is inappropriate, and it implies danger. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Windshield wipers stopped working in middle of bad snow storm. I had to pull over, wait for the weather to improve before proceeding. I have a minor child and safety is a concern to me. Thought it was the wiper so I went to AutoZone to replace it and was told the problem is the wiper motor and that I needed to take to the dealership for repair
The contact owns a 2024 Kia EV9. The contact stated that while her husband was driving at an undisclosed speed, a burning odor was detected. The contact pressed the recirculate air button, but the burning odor intensified. No warning light was illuminated. The contact noticed flames coming from underneath the front driver's seat. The contact's husband pulled over and parked the vehicle. The contact, her husband, and their child were able to safely exit the vehicle. A vehilcle who had been driving behind stopped to assist, and since it was cold weather conditions, the contact and family waited for the Fire Department inside that owner's vehicle. There was no medical attention was received. When firefighters and police arrived, the fire had been self-extinguished. The contact was unaware of any reports filed by police or the fire department; however, the fire department informed the contact that there was no evidence of the lithium battery catching fire. The origin of the fire was unknown. The vehicle was towed to a tow yard, but it had not yet been declared totaled by the insurance company. The contact stated that upon inspection, the wire beneath the front driver's seat had melted. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000.
My vehicle popped up a red vehicle warning to check the electric vehicle system. It would no longer charge, was taken to the dealership where the emergency notification was sent :suspected condition with your EV9's Battery Management System has been detected and charging has been limited. A full system check is recommended. Please schedule an appointment with your local Kia dealership as soon as possible. And another CRITICAL EV WARNING your EV battery has a critical issue contact roadside assistance. This is a 2024 and has a total battery failure.
Car stopped working and wouldn’t start. I was told there is an ICCU failure. There is a back order of ICCU for this vehicle and unknown date of repair.
The contact owns a 2024 Kia EV9. The contact stated that while driving approximately 20 MPH, there was an abnormal slapping sound coming from the rear passenger’s side of the vehicle. While observing the tires, the contact became aware that the rear tires were bald, and the steel belts were coming from the inside of the tires. The contact used Fix a Flat inside the tires and was able to drive the vehicle to the residence. The following day, the vehicle was towed to the dealer, and the dealer that it was a known issue with the original tires on the vehicle. The contact was informed that the failure was caused by the battery, causing the vehicle to be too heavy for the vehicle. The inclination, tilt, or angle of suspension components with the shocks, struts, or control arms, known as the CANT, caused the tires to tilt outward approximately 2 or more inches. The dealer diagnosed that the suspension could have failed. The cant, suspension, and tires were replaced, and the wheels were aligned. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was 12,668.
I recently purchase my 2024 EV9 from Carvana with 9578 miles listed on 12/12/25. Doing my 7 days to purchase this SUV. I had some concerns about the violent wobble when I drove over a bump. With some concerns about this SUV, I google to see if anyone else had this same issue. To my surprise I founded a lot of complaints and ways to resolved the issue. One consumer stated he had his EV9 aligned and reduce some of the wobble but not completely. I drove to Courage KIA in Gastonia NC. When I drove their system performed a per inspection on your vehicle. The alignment was way out of alignment. Had the alignment taken care of however it still a wobble. On 12/24/26 doing the snow and ice storm here in Charlotte, I attempted to make a trip to the store. The roads were wet but no snow or ice was on the roads. However when I hit a bump the rear end violently wobble and the rear end moved to the left and right farther it did before. I thought I was going to spin out of control.Now that I think about the very low mileage on this SUV. This perhaps is why they sold it. ly wobble
Two seatbelts failed in the rear of the car. One seatbelt in the third row seat and the middle seatbelt in the 2nd row back seat. This happened in quick succession soon after I purchased the car used from a Kia dealer in Orlando. The seatbelt in the third-row seat seemed to fold up and jam in a way that could not be unjammed. The middle seatbelt in the second row got stuck in its extended position, as if it were fully extended, and will not retract. The dealer is claiming that both failures were due to external issues and they are not covering them under warranty. But both issues seem odd to me -- the middle seat seatbelt is just fully extended and now won't retreat; the third row seatbelt folded up when it retracted but, in my experience, that happens somewhat frequently and usually the seatbelts just unfold and keep working. My concern is that this might be a sign that there is an underlying seatbelt manufacturing issue. The dealer is claiming that both seatbelt pretensioners need to be replaced. I have not repaired the seatbelt issues yet so they can both be examined. I can also sent photos of the seatbelts.
Wiper washer system was working properly until the first snowfall today. Despite the very small amount of snow, the wiper washer system for the front windshield will not operate. The rear washer works properly. Washer reservoir is full and the wipers work properly.
I would also like to highlight the serious safety concern due to cell deviation (imbalance) along with SOC (State of Charge) mismatch as per my car's BMS (Battery management system) which is present in my vehicle and shared with Kia corporate. In an electric vehicle, the high-voltage battery cells, the Battery Management System, and the battery coolant system function as a single integrated safety-critical system. When battery cells are imbalanced and there is a significant mismatch between the state of charge displayed to the driver and the lower usable energy calculated by the Battery Management System, the weakest cell can reach its safe operating limit under normal driving load even though the dashboard indicates sufficient charge. If this condition is combined with a battery coolant system fault, such as low coolant level or air in the cooling circuit, battery temperatures can rise unevenly and further reduce safe operating margins. To protect the battery and prevent thermal or electrical damage, the system must immediately limit propulsion or enter a reduced-power (“turtle”) mode without driver input. Because these protective actions can occur suddenly and without advance warning, they can restrict acceleration or vehicle speed during ordinary driving conditions such as merging or maintaining highway speed, creating an unexpected loss-of-propulsion safety risk rather than a mere inconvenience. This is equivalent to a faulty fuel gauge for a gasoline car but with more immediate and severe consequences Sudden Power Cutoffs: If a single battery cell's voltage drops below a safe threshold, the Battery Management System (BMS) will shut down the entire pack to prevent permanent damage. This can happen even if the dashboard shows 25% or more remaining, potentially leaving you without power while driving. Loss of Vehicle Control: A sudden shutdown can lead to a loss of power steering and braking assistance, which is hazardous in high-speed or heavytraffic situatio
Description of the Problem: While driving my 2024 Kia EV9, the vehicle suddenly jerked and displayed a “Motor Control System” warning on the dashboard. The Kia Access app showed diagnostic code P0A4100 (MCU_R – Motor Control Unit fault). The issue causes the vehicle to hesitate and feel as if it loses power momentarily while in motion, creating a serious safety risk for me and my children. System/Component: The failure involves the Motor Control Unit (MCU) / electrical drivetrain system. The vehicle is available for inspection upon request. Safety Risk: The vehicle’s jerking and power fluctuation make it unsafe to drive in traffic, especially with children on board. It gives the sensation of being rear-ended and raises concern of potential stalling or loss of propulsion. Reproduction and Dealer Confirmation: The problem was reported to Sons Kia in McDonough, GA. The dealership initially inspected the vehicle on October 24, 2025, and returned it on [XXX], claiming the issue was addressed. However, the same warning and behavior reappeared less than 24 hours later ([XXX]). Inspections: The vehicle has been inspected by the Kia dealership service department. No outside parties (police or insurance) have inspected it yet. Warnings/Symptoms: The first warning appeared on [XXX], with the “Motor Control System” dashboard message and a corresponding alert in the Kia Access app. The issue continues to recur despite service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
When driving between 20-40 mph and hitting a rough patch of road, pothole, expansion joint, or uneven pavement, the vehicle sometimes heavily sways left to right. It takes one to two seconds to stabilize after the swaying. My wife and I both experience it at different times - we say it "feels like a wheel is falling off" because it's so disorienting and concerning. It often happens unexpectedly with road surface that doesn't actually appear to be all that bad. The rear end feels particularly unstable, like the suspension can't control the vehicle's weight when it's swaying. It's not a small vibration - it's a pronounced side-to-side oscillation. Sometimes I need to make steering corrections just to keep the vehicle centered in the lane. This unpredictable swaying makes us nervous about driving in adverse weather conditions. We can't trust how the vehicle will react when hitting unavoidable bumps and road imperfections. We have noticed it over 50mph at times but it is much more rare at this speed -- though when it happens at this speed it is obviously much more concerning. At higher speeds the swaying does not seem as pronounced / dangerous as at lower speeds, thankfully. After researching online, I discovered many other EV9 owners reporting identical suspension problems. Multiple complaints describe the same lateral swaying, porpoising, and bump-steer behavior that we are experiencing. This appears to be particularly common among GT-Line models. The consistency of these reports suggests this is a systemic defect affecting multiple vehicles, not an isolated incident with our particular vehicle. We have 11k miles on the vehicle now and this has been consistently happening since 200-300 miles brand new. We've mentioned to a dealer but it is very difficult to reproduce as it seems to happen randomly, even over the same stretch of rough road.
The DC charger plug won’t release after charge was completed. Waiting 3.5 for the tech to forcefully unplug and broke the charger pins. This is a known issue with Kia vehicles and costly repairs.
2024 Kia EV9 has destroyed two complete tire sets in 4 months (October 2025, January 2026) despite two professional alignments (May 2025, October 2025). Dealer service manager admitted on recorded call (1/7/26) seeing multiple EV9s "under 18,000 miles" destroy tires, confirming fleet-wide pattern. Multiple owner forums report the exact same issue. MY CASE: - [XXX] (11,860 mi): Steering misalignment, independent shop (Town Fair Tire) confirmed alignment issue - June 2025 - Vehicle inspected and tires rotated by authorized Kia dealership - Berlin City in Vermont - October 2025 (22,736 mi): Left rear BLOWOUT while driving. ALL FOUR OEM tires (113 load rating - "correct" per Kia) worn to bare threads. Tires had ~18,000 miles on them. October 2025: Snow tires were installed in October 2025, with 10/32" tread (were driven ~4,000 miles the previous winter). Dealer performed alignment, no before/after documentation provided [XXX] (25,486 mi): Same winter tires that drove 4,000 mi perfectly first winter destroyed in 2,700 mi second winter DEFINITIVE PROOF - Multi-Point Inspection (1/5/26): On 1/5/2026: Rear Left: 1/32" tread (destroyed in 2,700 miles from Oct. '25 to Jan. '26) Rear Right: 1/32" tread (destroyed in 2,700 miles from Oct. '25 to Jan. '26) Front Left: 10/32" tread Front Right: 10/32" tread Rear-only catastrophic wear on AWD vehicle is definitive proof of rear suspension or alignment defect. If load rating or overloading were the cause, all four tires would wear equally. SAFETY HAZARDS: Left rear tire BLOWOUT October 2025 while driving at 35 mph. Service Manager Pat (1/7/26): "Under 18,000 miles I've seen" other EV9s destroy tires - CONFIRMS FLEET-WIDE PATTERN Service Manager: "I can't tell you why the alignment is out" - CANNOT DIAGNOSE ROOT CAUSE Service Advisor John (1/6/26): "There's got to be an elephant in the room somewhere" - ADMITS UNDIAGNOSED DEFECT EXISTS Service Advisor: "I wouldn't feel safe putting my guys in it" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Battery Management System - Critical EV Battery Warning This vehicle has been back to the dealership for repairs multiple times. Including needing to swap battery cells and wires around.
We were rear ended on the freeway by a vehicle going 75 mph. The impact pushed us into the vehicle in front of us.The airbags were deployed but the front and rear passenger seat belts did not lock. My husband flew forward onto the dashboard and cracked the windshield. My daughter who was behind him flew forward into the back of the passenger seat. They both suffered injuries as a result. The vehicle was deemed a total loss by our insurance company..We have some pictures and video. As of now the vehicle is in the ownership of the insurance company on their storage lot.
Received the following warning on 8/16 with 6987 miles on the car: Critical EV Battery Warning Your EV Battery has a critical issue. Contact Roadside Assistance as soon as possible. Car has been in the dealership for a week with "no estimated repair timeline" due to the battery cells failing. Car will not fully charge and is at risk of suddenly losing power and stopping, per the dealer.
While driving, the vehicle suddenly lost power and could not accelerate normally. The speed dropped and got stuck around 12–25 mph even when pressing the accelerator. This happened multiple times, usually during hot daytime conditions. It created a serious safety risk, and one time another car almost hit me from behind because my vehicle slowed down so suddenly. The dealer has inspected the car several times but said they could not reproduce the problem. Warning messages such as “Power Limited” appeared on the dashboard when the failure occurred. I also recorded multiple videos of the problem when it happened.
Showing 1–20 of 25 complaints
The 2024 Kia EV9 has 6 recalls recorded by NHTSA.
NHTSA has received 197 owner-reported complaints for the 2024 Kia EV9.
The 2024 Kia EV9 received an overall safety rating of 5 out of 5 stars from NHTSA.
The most commonly reported complaint categories for the 2024 Kia EV9 are electrical system (48 reports), unknown or other (12 reports), suspension (9 reports).
Yes. NHTSA has 6 recalls on record for the 2024 Kia EV9. Scroll up to review the published recall summaries, consequences, and remedies. To check for unrepaired recalls on your specific vehicle, use your VIN at nhtsa.gov/recalls.
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This page summarizes publicly available data from the National Highway Traffic Safety Administration (NHTSA). Complaint counts reflect reports submitted to NHTSA by vehicle owners and do not by themselves prove defect severity or vehicle safety. Safety ratings may not be available for all vehicle-years. This site is not affiliated with NHTSA or any vehicle manufacturer. For official information, visit the official NHTSA page for this vehicle.