2017 Hyundai Elantra

Subject: Escalation of Unresolved Case – Request for NHTSA Assistance Dear NHTSA, For several months, I have been dealing with an unresolved issue regarding my Hyundai vehicle. On February 18th, I was told the supervisor of my case manager at Hyundai Motor America would contact me within 5 to 10 business days. Today is March 16th, and despite repeated requests, no supervisor has reached out. As a dialysis patient without a vehicle, these prolonged delays are affecting my health and safety. Since I have not been able to receive a response from the supervisor of my case manager, I am escalating this matter to your agency. I have a full email chain documenting these events, which I can provide upon request. For transparency, I am copying my case manager and Hyundai national customer service. I appreciate your assistance with this urgent matter. Sincerely, [XXX] Tel. [XXX] CC: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There was a recall Electronic Power Steering (EPS) motor connector that was being done for 2017 hyundai elantras and my car is affected by it. Hyundai is saying my car is not affected by the recall that they put out for this issue.

After no previous issues, car stalled out multiple times on short drive to work. No warning lights and no subsequent diagnostic codes were reported. Upon final restart, engine started knocking severely. Upon investigation, the oil stick showed no oil in the pan. Vehicle was towed to trusted, licensed mechanic for evaluation where we were informed about the potential of a failure due to rapid oil consumption. The mechanic confirmed the engine failure to to oil loss. Vehicle had received regular, documented maintenance and fluids were checked periodically between cycles. There was no low-fluid indicator prior to the mechanical failure. Dealership-level conversations confirmed the rapid oil consumption issue for the 2017 Elantra is common, but because the vehicle VIN was not listed as part of a prior recall no assistance could be provided to repair the engine. The dealer provided a full cost quote of $9,000 to replace the engine block with a remanufactured unit.

With no 'low oil' warning, the car's engine started may a knocking noise. Then, all kinds of warning lights started. Parked the vehicle and checked the oil the next day and there was NO OIL in the engine. This should not have been the case considering this car gets regular oil changes. Also, there was no oil spots or stains on the driveway to also indicate an oil leak. This happened to my son while driving home from work on the interstate at 10:30 at night. That is concerning.

Driving on the highway in the far left lane. Check engine light came on, car stopped accelerating. Car came to a stop, car shut off. Smoke was coming out from under the hood and flames were seen underneath the car. Police and fire department arrived. Report states an electrical fire. Had car towed to Hyundai. Hyundai stated that the engine seized followed by the starter catching on fire. Car was only 2,000 miles in from last oil change. Was up to date on maintenance and safety inspection. Hyundai also stated there was a hole in the engine block. No prior issues with the car. The car would need roughly $16,000 in work done, confirmed by Hyundai. Car is now totaled. Car only had 121,000 miles on it.

1: Driver’s window: don't go up or down, it doesn't respond to control. 2: Headlight warning lights is on all the time because bulbs are burn out so soon after replacement .

PROBLEM: DEALER CREATES FINANCIAL BARRIERS TO RECALL COMPLETION I am reporting systematic barriers to recall completion created by Hyundai's authorized dealer that forced me to incur $834.60 in transportation costs for what should be a "no charge" recall repair, potentially discouraging recall compliance. THE BARRIER: UNCONSCIONABLE LOANER TERMS PREVENT RECALL COMPLIANCE How Dealer Creates Recall Barrier Capitol Hyundai's Loaner Contract: Service Manager Tray Nichols confirmed in writing (email 12/15/25, 7:42 AM) that loaner customers are liable for "ANY new damage that was not present before," including: Rock chips from highway driving Door dings in parking lots Small scratches from normal use Customer pays all repair costs Customer pays insurance deductible Customer risks insurance rate increases Why This Creates Barrier to Recall Completion Statistical Reality: AAA research: Average driver gets 1-2 windshield rock chips per year Over 36-day recall service period, rock chips are statistically inevitable Door dings in parking lots over 5+ weeks are unavoidable Customer cannot prevent damage no matter how careful Financial Risk to Customer: Potential repair costs: $500-1,000+ Insurance deductible: $500-1,000 Insurance rate increases: Long-term costs Total risk: $1,000-2,000+ for "free" recall Customer's Forced Choice: Use loaner → Risk $1,000-2,000+ in costs Don't use loaner → Pay for alternative transportation ($834.60 in my case) Delay/avoid recall → Keep driving defective vehicle Result: Financial disincentive to complete recall

I have been having this issue for several months. First, it was the steering wheel being locked. I believe at one point and time on the past they updated the computer on that vehicle. But this time the dealer told me there is nothing they can do. As of today, the car won’t start. How can I go to work? There is no Safety Recall for this, but I didn’t brake the car’s computer, I don’t even know and want to know where it is located.

I've owned a 2017 Hyundai Elantra for a few years now, and it has been a headache. Over the course of the past year and a half, the engine has went out (seized) not once, not twice, but three times without any warning. I go to start the car one day and the engine bay starts shaking and power of the engine goes either completely out or down significantly. It feels like a gamble every few months of if my car will simply stop working. I've had the engine rebuilt twice already and will probably have to have it rebuilt again for the same issue (the timing).

The contact owns 2017 Hyundai Elantra. The contact stated while driving 20 MPH and depressing the accelerator pedal, the vehicle hesitated and stalled. The check engine warning light and the low coolant level warning light were illuminated. The contact stated that a bystander assisted in pushing the vehicle into a parking lot. The vehicle was towed to the dealer, where it was diagnosed and determined that the camshaft needed to be replaced. Additionally, the dealer diagnosed that the Continuously Variable Valve Timing (CVVT) and the timing chain needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V727000 (Engine); however, the model of the vehicle was not included in the recall. The dealer notified the manufacturer of the failure and was informed that the cost of the repair would not be covered because the VIN was not included in the recall. The failure mileage was 99,112.

The contact owns a 2017 Hyundai Elantra. The contact stated that while driving approximately 40 MPH, the steering wheel became difficult to turn to the left or the right. The contact stated there was no warning light illuminated. The contact had taken the vehicle to an independent mechanic, where it was diagnosed and determined that the power steering module needed to be replaced. The mechanic advised the contact of NHTSA Campaign Number: 17V213000 (Steering) and referred the contact to the dealer. The vehicle was not repaired. The contact called a local dealer and was informed that the VIN was not included in the recall. The contact stated that the loss of power steering functionality was intermittent but gradually became a recurring failure. The manufacturer was not informed of the failure. The failure mileage was approximately 18,000.

The contact owns a 2017 Hyundai Elantra. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal whistling sound coming from the rear of the vehicle. The check engine warning light was illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed that the fuel pump was fractured and had failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 15,000.

While driving, pressing the accelerator pedal, the vehicle hesitated and stalled. No warning lights came on until after I attempted to turn the vehicle back on then the check engine light and low oil light were illuminated. My vehicle was towed to a local mechanic and I was informed that the engine was blown and to tow my car to a Hyundai dealership as I was still under the 10 year/100k mile warranty. After getting my car to Hyundai, I was told I had to get a combustion cleaning for $800 whether the cleaning worked or not before any warranty work could be completed. The cleaning did not work and it was then found that a pin was sheared off inside the engine. My engine was then replaced under warranty but I still had to pay for the cleaning. A second mechanic looked over my paperwork after getting my car back 2 months later and noted that the engine failure could have been diagnosed without the cleaning as the cleaning would not have affected where the pin was sheared off. My 2017 Elantra had 90,315 at the time of this incident.

The contact owned a 2017 Hyundai Elantra. The contact stated that they were informed by a family member that when the vehicle was turned on and moved into the driveway, smoke was coming from underneath the hood, where the engine was located. A while later, when returning to the vehicle, they noticed the vehicle had caught fire. The fire department was called and extinguished the fire. There were no injuries or medical attention needed. The contact was unsure if a report was filed. The vehicle was towed and determined totaled. The dealer was not contacted. The manufacturer was not informed of the failure. The failure mileage was approximately 160,000.

Check engine turn on , sent to shop for check up and they find out the engine is leaking.

The contact owns a 2017 Hyundai Elantra. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was able to be restarted. The contact also stated that the rear passenger’s side door failed to open when the unlock button was engaged. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed and needed to be repaired. The vehicle was not diagnosed regarding the door failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 134,541.

Was traveling at 5mph in traffic. Pressed the brake to stop, and my car kept rolling. I pressed the foot pedal brake many many times without stopping. I pulled the emergency brake and I still didn’t stop. I came to rest on the back bumper of a semi truck in front of me.

I own a 2017 Hyundai Elantra. The vehicle has developed an issue with the steering column worm shaft bearing, which is documented in Hyundai’s Technical Service Bulletin 20-ST-003H-1. When turning the wheel, the steering intermittently feels loose and unresponsive, creating a sensation of loss of control. This is especially noticeable during turns and lane changes. Hyundai has acknowledged this problem in a TSB, but no recall has been issued. Since this defect affects the steering system and can compromise safe handling of the vehicle, I believe it should be classified as a safety defect and covered under a recall. This issue poses a serious risk of loss of vehicle control and potential crash

[XXX], this is the 2nd time driving in the freeway going 55 mph and steering wheel automatically lock . [XXX] first time it happens and it is really scary going 60 in a freeway and steering locked itself. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My EPS, ABS and electronic stability control lights all came on at once and my steering wheel went stiff while driving on interstate